PRIVACY POLICY

Effective Date: July 16, 2026

Aiken North LLC, doing business as Aiken North, respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how Aiken North, referred to as “Aiken North,” “we,” “us,” or “our,” collects, uses, discloses, and protects information when you visit AikenNorth.com, request a quote, place an order, communicate with us, or use our products and services.

By using our website or providing information to Aiken North, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information directly from you, automatically through our website, or from service providers involved in completing your request or order.

Information You Provide

Depending on how you interact with Aiken North, we may collect:

  • Your name
  • Business or organization name
  • Email address
  • Telephone or mobile number
  • Billing and shipping addresses
  • Product and service interests
  • Quote and project information
  • Order details and purchase history
  • Artwork, logos, photographs, documents, and other uploaded files
  • Product sizes, quantities, colors, and specifications
  • Payment and billing information
  • Communications, messages, and customer-service records
  • Proof approvals and production instructions
  • Marketing and communication preferences
  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • Internet Protocol address
  • Browser and device type
  • Operating system
  • Referring website
  • Pages viewed
  • Links clicked
  • Date and time of access
  • General geographic location
  • Website interaction and usage information
  • Cookie and similar technology information

This information helps us maintain the website, identify technical issues, understand how visitors use the website, and improve our services.

2. How We Use Information

Aiken North may use personal information to:

  • Respond to questions and quote requests
  • Prepare estimates, proposals, invoices, and order confirmations
  • Create, process, produce, and deliver customer orders
  • Communicate about artwork, proofs, production, installation, shipping, and delivery
  • Process payments and maintain transaction records
  • Provide customer service and technical support
  • Coordinate with manufacturers, decorators, installers, production partners, and shipping providers
  • Schedule appointments or consultations
  • Send order updates, reminders, and service-related communications
  • Send marketing communications when permitted by law or when consent has been provided
  • Personalize and improve our website, products, and services
  • Analyze website traffic and customer interactions
  • Detect fraud, misuse, security threats, or unlawful activity
  • Enforce our agreements, policies, and legal rights
  • Comply with tax, accounting, regulatory, and legal obligations
  • Maintain business and production records

We may also use information for another purpose disclosed when the information is collected or with your permission.

3. Mobile Information and Text Messaging

When you provide a mobile telephone number, we may use it to communicate with you regarding:

  • Quote requests
  • Artwork and proof approvals
  • Order status
  • Production questions
  • Appointment reminders
  • Pickup, shipping, installation, or delivery information
  • Customer-service matters
  • Promotional messages when you have separately agreed to receive them

Consent to receive marketing text messages is not a condition of purchasing goods or services. Message frequency may vary. Message and data rates may apply.

You may stop receiving text messages by replying STOP. You may reply HELP for assistance or contact Aiken North directly.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text-message opt-in information and consent records will not be sold, rented, or provided to third parties for their own marketing or promotional use.

We may provide mobile information to service providers that help us operate our communication systems, but only as necessary to provide those services on our behalf. These providers are not authorized to use mobile information for their own marketing purposes.

4. Cookies and Website Technologies

Aiken North and its website service providers may use cookies, pixels, analytics tools, and similar technologies.

These technologies may be used to:

  • Keep the website functioning properly
  • Remember visitor preferences
  • Measure website performance
  • Understand visitor behavior
  • Identify website errors
  • Improve website content and navigation
  • Evaluate marketing performance
  • Help prevent fraud and misuse

Most web browsers allow you to block, limit, or delete cookies through the browser’s settings. Disabling cookies may affect the operation of certain website features.

5. How We Share Information

Aiken North does not sell or rent customer personal information for monetary compensation.

We may disclose personal information when reasonably necessary to operate our business, complete an order, or provide requested services.

Production and Fulfillment Providers

We may provide necessary customer, artwork, shipping, and order information to:

  • Product manufacturers
  • Wholesale suppliers
  • Commercial printers
  • Promotional-product suppliers
  • Apparel decorators
  • Embroidery providers
  • Sign and wide-format production partners
  • Fabricators
  • Installers
  • Freight companies
  • Shipping carriers
  • Other production and fulfillment providers

These parties receive only the information reasonably necessary to quote, produce, fulfill, ship, deliver, or install the applicable order.

Business Service Providers

We may use service providers for:

  • Website hosting
  • Customer relationship management
  • Email delivery
  • Text-message delivery
  • Cloud file storage
  • Accounting and invoicing
  • Payment processing
  • Website analytics
  • Advertising and marketing support
  • Fraud prevention
  • Data security
  • Information technology support

These providers may process information on our behalf but are not authorized to use it for unrelated purposes.

Legal and Safety Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable laws, regulations, subpoenas, court orders, or legal processes
  • Respond to lawful requests from government authorities
  • Protect the rights, property, or safety of Aiken North, our customers, or others
  • Investigate suspected fraud, security incidents, or illegal conduct
  • Enforce our agreements, policies, and terms
  • Establish, exercise, or defend legal claims

Business Transactions

Information may be transferred as part of a merger, acquisition, financing, sale of business assets, restructuring, or similar business transaction. Any recipient would remain subject to applicable privacy obligations regarding the transferred information.

6. Payment Information

Payments may be processed through third-party payment processors or financial institutions.

Aiken North may receive limited transaction information, such as:

  • Customer name
  • Billing address
  • Payment amount
  • Payment status
  • Transaction date
  • Payment method type
  • Limited payment-account details

We generally do not directly retain complete credit or debit card numbers when payment is processed by a third-party payment provider.

Payment providers process payment information according to their own privacy policies and security practices.

7. Customer Artwork and Uploaded Files

Customers may provide artwork, logos, photographs, mailing information, documents, or other files necessary to complete a project.

We may use and disclose these materials as reasonably necessary to:

  • Review the project
  • Prepare an estimate
  • Create or revise artwork
  • Produce proofs
  • Manufacture or decorate products
  • Complete printing or fabrication
  • Ship or deliver an order
  • Maintain order and production records

Customers are responsible for ensuring they have permission to provide any personal information, photographs, copyrighted material, trademarks, or other content contained in submitted files.

We do not use confidential customer artwork or uploaded files for unrelated marketing purposes without permission.

8. Email Communications

We may use your email address to send:

  • Quote and order communications
  • Proofs and approval requests
  • Invoices and payment information
  • Production and delivery updates
  • Customer-service messages
  • Company news or promotional communications

You may unsubscribe from promotional emails by using the unsubscribe instructions included in the message or by contacting us.

Unsubscribing from promotional emails does not prevent us from sending necessary transactional or service-related communications concerning an active quote, order, invoice, account, or customer-service matter.